ZEAK Labs offers a Monthly Technical Support Package (MTSP) designed to provide consistent, proactive, and priority-based support for clients across all services. This article outlines what is included in your MTSP and how to get the most f...

The ZEAK Vortex system gives you full visibility into all your active, completed, and upcoming projects. This allows you to stay on top of timelines, deliverables, and communications from one central dashboard. Accessing the Project Dashbo...

At ZEAK Labs, every Monthly Technical Support Package (MTSP) client is assigned a dedicated Account Manager (AM) to ensure clear, consistent communication and proactive service delivery. Your Account Manager is your main point of contact for anyth...

Whether you need to update a project scope, add new features, or request additional services outside your original agreement, ZEAK Labs makes it easy to submit change requests through the Vortex system or via your Account Manager. Common C...

ZEAK Vortex allows you to manage your team’s access to your organisation’s account, ensuring the right people can collaborate on projects, view invoices, or submit support tickets. Adding a Team Member ...

We understand that your needs may change over time. ZEAK Labs offers flexible options to cancel your Monthly Technical Support Package (MTSP) or other services, depending on your agreement. ...