Once you've submitted a support ticket, you can easily track its progress, reply to updates, and close it when resolved — all from within the ZEAK Vortex system. 🔍 To View a Ticket: Log...

At ZEAK Labs, we use defined severity levels to help prioritise support tickets and respond appropriately based on the impact on your business. Below is a breakdown of each severity level and what it means for your support experience. ...

If your support ticket requires faster resolution or you're not satisfied with the progress, ZEAK Labs offers a clear process for escalation to ensure timely and appropriate attention. When to Escalate You should consider escalatin...

ZEAK Vortex uses a simple but effective ticket status system to help you track the progress of your support requests. Understanding these statuses ensures you stay informed at each stage of the process. Open What it me...